Shipping Details
SHIPPING TIMES
Malaysia
East & West Malaysia
- Local Post 10-20 Business Days
- Insured DHL 2-5 Business Days (Recommended)
COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns.
We have noticed some delays specifically with orders going to Norway, Israel, Greece and Ireland. We are working with our partners to help clear these packages, as quickly as possible.
Track Your Order
We will send you a tracking number to your email once the package has been shipped.
HANDLING
All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. We do not ship during weekends.
PitchStudio is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel. Please feel free to contact us at our facebook page if you would like assistance with your package.
PitchStudio is in no way responsible for any customs or import charges, charged to the customer by the shipping service and/or local government authorities.
REFUNDS & RETURNS
If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 7 days of purchasing. Contact us at facebook page for more details.